- Frequently Asked Questions
What are your opening hours?
- 8am – 5pm Monday – Friday
What methods of payment do you take?
- Cash, cheque, eft pos and credit cards -
visa, mastercard and Farmacard
What is your refund policy if the commodity is
incorrect for my needs? What if I change my mind?
- We will happily refund or exchange goods
that are returned to us in unused condition and within 14 days of purchase.
Do you provide a guarantee your products?
- Wheelco guarantees its products against
defective materials or workmanship.
Do you custom make trolleys?
- Yes we will design trolleys to your
specifications.
Will you come to our workplace to assess what
we need?
- Yes, one of our sales reps will come out and
assess the situation and work out the best castor/wheel or trolley for the environment and
purse.
What is your credit policy and can we open an
account with you?
- Please refer to credit application and terms
section of the website for our terms and an application form that can be filled in and
emailed or faxed in.
We have to replace a wheel/castor and live out
of the district, so we can not bring it in, how can we get the right new one?
- The best thing to do is courier a sample to
the wheel/castor to us to match (we will return this if we can’t match it).
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